Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a System Admin (FUSE) - Helpdesk in India.
This role offers the opportunity to work in a fast-paced IT support environment where you will be the first point of contact for technical issues and system administration needs. As a System Admin (FUSE), you will assist employees and business partners with desktop, application, and network support while ensuring smooth onboarding and access management. You will balance multiple priorities, troubleshoot complex issues, and contribute to process improvements, playing a critical role in maintaining operational efficiency and delivering excellent support experiences. This position combines hands-on technical work with cross-functional collaboration in a remote-first and hybrid work culture.
Accountabilities
As a System Admin (FUSE) - Helpdesk, you will:

• Provide first- and second-tier troubleshooting for desktop, application, and network issues.
• Assist with onboarding new hires, including account setup, login credentials, and access privileges.
• Manage incident and request tickets from initiation to resolution, escalating when necessary.
• Collaborate with internal teams and external vendors to resolve technical issues.
• Monitor call and email queues, respond to inquiries, and ensure timely communication with stakeholders.
• Document processes and develop procedures for varying levels of support.
• Serve as an escalation point for complex incidents and requests.
• Participate in scheduling, on-call rotations, and ad-hoc projects to meet business needs.

Requirements
The ideal candidate will have:

• 1-2 years of experience in a customer support or helpdesk environment.
• Associate's degree in a related technical field or equivalent work experience.
• Experience supporting web-based applications across multiple browsers.
• Familiarity with password management systems and ticketing platforms.
• Proficiency in Microsoft Office applications.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent written and verbal communication abilities.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Organizational skills, attention to detail, and a drive to learn continuously.
• Reporting and database experience is a plus.

Benefits
This role offers:

• Competitive salary based on experience and location.
• Hybrid work arrangement with remote work and on-site presence as needed.
• Flexible scheduling, including evenings and on-call rotations.
• Professional growth opportunities through training and cross-functional collaboration.
• Exposure to advanced IT environments, systems, and processes.
• Collaborative, supportive, and performance-driven work culture.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
? Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
? It compares your profile to the job's core requirements and past success factors to determine your match score.
? Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
? When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias -- focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
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Skills Required