Job Description

Hiring System Admin - CCNA
Location: Infopark Campus, kakkanad
Salary: \xe2\x82\xb915,000.00 - \xe2\x82\xb920,000.00 per month
Qualification: Bachelors degree in IT
Certification: CCNA certification
Experience: Freshers (2023 & 2024 graduates)

• Prioritize, diagnose and resolve computer problems and user requests on time

• Assist staff with installation, configuration and troubleshooting of hardware, including desktops, laptops, peripherals, network and server equipment.

• software packages; including operating systems, desktop software and custom applications

• Phones, Audio/Visual equipment, and Microsoft Teams clients

• Provide support for networking and application issues; escalate complex and unresolved problems to the top-level support team.

• Record, track and maintain IT asset inventory in the asset management system

• Collect equipment from departing employees and add it to the tracking database.

• Provide training to users related to desktop products

• Liaise with external service and support technicians, as and when needed

• A bachelor's degree is required with 0-2 years of work experience in IT support. IT certifications like CCNA will be an added advantage.

• Team player with good communication skills

• Cross functional coordination

• Strong multi-tasking

• Attention to detail

• Analytic problem-solving skills