Job Description

Job description If you\'re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join the leadership team within Data Analytics, & CRM under Wealth and Personal Banking, HSBC India Data Analytics, & CRM Data Analytics, & CRM (DA&CRM) is vital in transforming HSBC into bank fit for the future. The team is functionally part of Global DA&CRM team and locally part of HSBC Wealth and Personal Banking business (WPB) accountable for building and commercializing data asset and advanced analytics capabilities to enhance customer experience reimagined, deliver business growth, enable data led innovation, and drive informed decision. As part of Global function and local business, we have the best of both worlds leveraging our global capabilities while delivering local agenda. We are currently seeking an experienced professional to join the WPB Data Analyticsteam who will scale up transformation of Data Science and Analytics domain. Job Introduction This is a key leadership position to support the successful development and industrial implementation of Data Science and Analytics for HSBC WPB India. The role holder is expected to scale up advanced capabilities, talents, and deliveries of analytics including AI/ Generative AI/ ML commercialization enabling deep customer intelligence, analytics lead generation, hyper personalization and dynamic timely and relevant customer engagement across channels and their ecosystem. The role holder is also responsible for building up and skilling up talents for advanced analytical skills and for securing investment in analytical capabilities justified by data driven business cases Principal Responsibilities Impact on the Business . Proactively propose data-led solutions & innovation to solve business and customer problems across key strategic focuses . Responsible for the use case proposal and working with relevant stakeholders in securing funding, developing & implementing appropriate analytics solutions . Ensure the quick deployment of relevant and impactful global solutions to help deliver India WPB growth ambitions . Strive for constant innovation and lead cutting edge capability & use case implementation . Provide thought leadership in responsible AI . Sharp focus on commercial outcome Customers / Stakeholders . Work directly with WPB EXCOs and senior stakeholders to align, prioritize initiatives . Collaborate and influence effectively with global D&A partners, local and global business partners Leadership & Teamwork . Lead the entire analytics practice, set strategic direction, align with business KPIs and priorities, prioritize, manage and deliver outcome . Accountable for analytical insights and analytics use in customer contact strategy/ optimization . Ensure appropriate support is in place to execute . Shift from project delivery to holistic leader of entire analytics practice (chapter lead) . Manage direct and indirect analytical resources . Provide the personal leadership required both within the CoE and locally across business area to build engagement from individuals and the overall organization . Connect with external thought leaders and identify collaboration opportunities with clear commercialization synergies Operational Effectiveness & Control . Able to deploy agile working approach to turn around robust solutions at pace . Ensure timely, effective and accurate execution of analytics triggers/ leads and analytics fabric of customer contact run-way. . Establishing transparent and appropriate level of approval process throughout all customer Growth, Operational and Remediation . Ability to industrialize the analytical solutions at scale with the right automated process design and technological support from relevant stakeholders Major Challenges . Ability to recruit, develop, grow and retain the right talents with clear talent strategy/ positioning . Shifting from being a service provider to becoming a strategic leader/ thought business partner . Transforming the focus from traditional analytics to advanced analytics with scaled up commercial impact . Ensuring the right investments endorsed on key data and analytics tools to unlock D&A impact . Evolving regulatory landscape in use of data including responsible AI, data privacy, etc. Role Context . Some level of strategic steer and ownership for analytics practices . Holistic accountability of overall analytics deliveries . Larger team management responsibility (team size is more than tripled) Management of Risk . Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks. . Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control . Adhere to model governance framework Observation of Internal Controls . Maintains HS BC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators Requirements . Minimum Bachelor\'s degree / Graduation or as required for the role, whichever is higher Useful Link Link to Careers Site: Click You\'ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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