Job Description

Who we're looking for...

Role:

Survey Programmer

Team:

Research Team

Reports To:

Lead Survey Programmer

Supervisory Responsibility:

This role currently does not have direct reports.

Ideal Start Date:

ASAP

Location:

Remote; Knit has a hybrid working policy, with team members in the US and India. In the US, we have pods in NYC, Austin, Chicago, and D.C. In India, we have a pod in Delhi.

Business Hours:

This role requires working

9 am - 5 pm CST, Thursday through Monday. (Please note that it also requires working over the weekend.)

A little about us...

Knit

is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we've condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands -- including Amazon, T-Mobile, Mars, NASCAR, and more. We're on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate -- and we need your help to push the limits of what's possible.

Overview

The Knit Survey Programmer's purpose is to ensure efficient and accurate study programming of all Knit surveys to meet and exceed customer expectations. This role is critical to our business because it provides a smooth, high-quality customer experience.

Review customers' study designs and formulate recommendations

to optimize questionnaires for successful programming and data outputs.

Accurately program

all of the Knit studies into Qualtrics and the Knit dashboard.

Conduct quality control checks

to ensure error-free surveys

Ensure completion of survey programming by established deadlines

and/or notifying teams with alternate plans when necessary

Identify and implement innovative programming techniques

and non-standard solutions to programming challenges when needed

Integrate complex logic

(display logic, branching, skip logic, termination logic, etc.), graphic, multimedia and specialty survey components when needed

Provide technical support

and guidance on survey programming best practices

Coordinate with Research and Customer Success team members

to ensure successful survey fielding and project completion

Accurately and efficiently clean raw data in CSV exports

for seamless uploading into Knit

Objectives & Key Results (OKRs)

The Survey Programming team is measured on the following metrics...

100% of programming errors caught before soft launch 100% of projects are optimized for display and for analysis in Knit once we hit go in soft launch (e.g. question type, filters/cuts, HVs, etc.) <10% of all projects have a Tech team change request AFTER fieldwork has started

Required Skills & Experiences

Fluent in written and verbal English Exceptional communication skills with the ability to communicate directly with Knit's US-based customers via email (occasionally, via Zoom calls) Experience in a client-facing role

Expert proficiency (6+ years)

in survey programming software platforms, specifically Qualtrics. The candidate must be comfortable creating surveys with complex question types, survey flow logic, display and skip logic, embedded variables, and basic JavaScript. Knowledge and experience using JavaScript, HTML, and CSS At least 3+ years of experience in Market Research (ideally having previous experience with large market research companies such as IPSOS, Kantar, Nielsen, Gartner, etc.) Highly detail-oriented with a perfectionist attitude. Ability to program surveys quickly and efficiently, with the ability to meet quick deadlines Bonus: Experience fielding online surveys using Cint (Lucid), InnovateMR, Prodege, etc.

Benefits

Upon joining the Knit team, you will receive a competitive salary, Healthcare Coverage, a company-issued laptop, contributions to the Employee Provident Fund (EPF), holiday time-off, and more!

Our Company Values

We are the Championship Team. This means we:

Are 1% better every day:

We approach situations with a growth mindset and ask, "How can we make the business better?" and "What would it take?"

Play to win:

We set audacious goals and push ourselves to achieve them with a bias towards action (When we see a need, we take initiative, and hold ourselves accountable to seeing it through).

Keep the main thing the main thing:

Identify what has the biggest impact and prioritize to focus on it.



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