Pune, Maharashtra (must be open to relocating across India)
Work Mode:
Full-Time, Work from Office
Travel Requirement:
Frequent travel across India based on project needs
Languages Required:
English & Hindi
Compensation:
Up to 12 LPA
About the Role
Pepup HR is seeking a
Survey Operations Manager (Telephony)
to oversee and drive large-scale telephonic survey operations across India. The role requires a professional who can efficiently manage operations, coordinate with vendors and clients, and lead teams to deliver high-quality survey outcomes.
This role is ideal for candidates with strong process orientation, leadership skills, and proven experience in call center or campaign operations.
Key Responsibilities
Lead end-to-end delivery of large-scale telephonic survey projects across India.
Oversee call center operations ensuring productivity, efficiency, and quality standards.
Monitor and optimize KPIs such as call volumes, response rates, accuracy, quality, and turnaround time.
Build, mentor, and manage high-performing teams of supervisors and agents.
Coordinate seamlessly with vendors, clients, and internal teams to ensure timely delivery.
Address escalations and implement contingency plans to keep projects on track.
Identify operational gaps and ensure timely fulfillment through vendor collaboration.
Represent the survey operations function in client meetings, demonstrating expertise and operational excellence.
Required Qualifications
Graduate/Postgraduate from Tier-1 colleges (Management, Arts, Social Sciences, Law).
Minimum 3 years of experience in call center operations or campaign operations at scale.
Excellent communication skills in English and Hindi.
Proficiency in MS Excel, PowerPoint, and project management tools.
Ability to deliver measurable results under tight deadlines.
Why Join Us?
Opportunity to work on pan-India survey projects with significant impact and visibility.
A dynamic and growth-oriented work environment that values efficiency and accountability.
Exposure to large-scale operations and client-facing responsibilities.
How to Apply
Interested candidates can apply on Indeed
or send their CVs directly to
careers@pepuphr.com
Be part of a team that drives insights through data, innovation, and operational excellence.
Job Type: Full-time
Pay: Up to ₹1,200,000.00 per year
Benefits:
Provident Fund
Ability to commute/relocate:
Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
What is your DOB?
Experience:
Operations management: 3 years (Preferred)
Logistics: 3 years (Required)
end to end operations: 3 years (Required)
Willingness to travel:
50% (Preferred)
Work Location: In person
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