Job Description

PEPUP HR CONSULTING PVT LTD

Job Profile: Survey Operations (Call Centre)

Job Type: Full Time (WFO)

Location: Chennai, Tamil Nadu

Joining: Immediate (within 7 days of selection)

ABOUT JOB:

As a Survey Operations Executive, you will be responsible for managing daily operations, ensuring a smooth flow of outbound calls, and maintaining a high level of Quality standard.

You will oversee the performance of the call agents, provide guidance, and implement best practices to enhance efficiency of the Calls.

The role requires you to work effectively in a dynamic and challenging environment, coordinating with internal teams for process improvements.

This position requires a strong focus on monitoring call metrics, handling escalations, and meeting service level targets.

JOB RESPONSIBILITIES:

Supervise and coordinate the daily activities of the call center agents, ensuring adherence to scripts, processes, and quality standards.

Monitor call metrics, such as average handling time and take corrective actions when necessary.

Handle escalated calls, resolve issues, and provide a superior level of service.

Provide regular feedback and coaching to call agents to improve their performance and Call handling skills.

Collaborate with internal teams to streamline processes and implement strategies for operational excellence.

Conduct interviews and participate in the hiring process of new call center agents, ensuring that the recruitment aligns with operational needs and service standards.

REQUIRED QUALIFICATIONS:

Bachelor's degree in any field with a minimum of 1-2 year of experience.

An excellent listening and communication skills is must, both verbal and written, in Tamil (mandatory)

Proficiency in MS Excel and Word.

To apply, send your CV to hr@pepuphr.com with email subject "Application for Survey operations".

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Language:

Telugu , English (Required)
Work Location: In person