Job Description

Location Mumbai


Discipline: Sales


Job type: Permanent Full Time


Job ref: 009987



We are seeking a dedicated and technically skilled

Service Engineer

to install, maintain, and repair

Phacoemulsification (Phaco) machines

used in ophthalmic surgeries. The ideal candidate will have a strong background in biomedical equipment, exceptional troubleshooting abilities, and experience working in a hospital or clinical environment.





Purpose of the Role:


Carrying out installations for new ophthalmology equipment - Phaco machine at Client sites across India

Perform routine preventive maintenance, servicing, and on-site repairs of medical equipment according to company guidelines and regulatory standards.

Diagnose technical issues and implement solutions quickly to minimize equipment downtime.

Provide on-call and in-person technical support to clients; handle complaints and service requests efficiently.

Maintain detailed service logs, warranty records, and installation reports. Ensure accurate data entry in the CRM or service system.

Train medical staff and end users on proper equipment usage and basic troubleshooting techniques.

* Work closely with the sales team, Clinical Application Specialist, R&D, and logistics teams to ensure smooth product delivery, feedback sharing, and service execution.