Job Description

About our client:
For more than 80 years, our client's engineers and product specialists have partnered with customers to produce highly engineered connectivity and sensing solutions that make a connected world possible. Their focus on reliability, durability, and sustainability exemplifies their commitment to progress. The unmatched range of their product portfolio enables companies, large and small, to turn ideas into technology that can transform how the world works and lives tomorrow.
Role Description:

• As a Manager in Solution Center, you will be at the forefront of driving transformational strategies focused on creating exceptional customer experiences.
• Your leadership will be pivotal in establishing our brand as the preferred supplier by fostering strong customer relationships and steering your team towards unparalleled service excellence and growth.

Responsibilities:

• Lead with Accountability: Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience.
• Cultivate Customer Relationships: Empower your team to enhance and expand customer engagement.
• Talent Acquisition and Development: Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation.
• Champion of Change: Lead by example in adopting transformation initiatives and fostering a culture of positive change.
• Operational Excellence: Instill a mindset of continuous improvement, enhancing team efficiency and service quality.
• Career Development: Offer opportunities for team growth and development, preparing them for future career advancements.
• Cross-Functional Collaboration: Work seamlessly with internal partners in different BU's, engineering, planning, and sales to ensure comprehensive customer support.

Requirements:

• Experience in a shared service environment.
• Stake Holder management experience
• Track record of successful change management in Customer Care.
• Leadership experience in large, multi-layered teams.
• 8 + years in multinational Customer Care operations, with at least 5 years in a relevant role.
• Effective collaboration across all organizational levels.
• Industry-specific experience is advantageous.
• Exceptional communication skills.

Skills Required