Job Description

Job Summary

• The position is responsible for Region Performance Evaluation and MIS coordination.
• ESAU Communication Report, BCP/BIA/Plan & Test Reports & MIS
• Support in AOF Dip-Testing and reject MIS
• MIS Management-JO/JD for all employees, Business Tracker Daily/Weekly & Monthly, Employee Register, PIP Letter MIS, Fraud and mis-selling MIS and letters

Business Support Drivers

• Support Business Unit in backend activities.
• Ensure error-free documentation is forwarded to ops.
• Ensure all MISes in place.

Customer Experience

• Operational quality - Error free customer application & documentation

Risk Assurance

• Conduct CDD, MLP & TCF diligently.
• Zero tolerance - Fraud, Mis-selling
• Attend training, acquire knowledge and apply to job function.
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements.
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

Key Responsibilities
Business

• This role involves to ensure locations meets business targets with all the process followed

Risk Management

• Please ensure there is no Lapse in the unit in terms of following bank guidelines.

Governance

• Please ensure location follows all governance policies.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Skills and Experience

• Good Interpersonal Skills
• Customer and Service Orientation
• Banking knowledge
• Management Information Skills
• Competitive awareness & benchmarking
• Excellent communication, interpersonal & relationship building skills
• Able to pick up new concepts quickly
• Able and excited about going out to meet new customers
• Coordinate customer events for the cluster along with the product team
• Aggressive Sales call plans to acquire large prospective customers through referrals.

Qualifications

• Must be a graduate. Post Graduates will be preferred.
• 1-2 years of relevant experience in handling performance evaluation processes, and preparing analytical reports will be preferred
• Strong communication and negotiation skills with the ability to influence outcomes.
• Should be well versed with performance processes and systems.
• Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit.
• Thorough Knowledge of MS Office

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

39423

Skills Required