Job Description

We are looking for a proactive, empathetic, and customer-focused

Support Specialist

to support our growing customer base. The ideal candidate should have strong communication skills, excellent problem-solving ability, and a passion for improving customer experience. This role includes onsite support, strong communication skills and a pleasant demeanour, and coordination with internal teams.

Responsibilities & Duties:

Customer Support & Issue Resolution:

Provide onsite support for Cflow and related portals. Troubleshoot customer issues and queries through email, calls, and meetings. Categorize, prioritize, and respond promptly to customer requests. Ensure timely resolution of technical and functional issues.

Cflow Process Support:

Support in requirements analysis and creation of new workflows. Assist in configuration, testing, and validation of workflows. PMO-related reporting and documentation will be an added advantage.

Customer Success & Product Improvement:

Guide users in effectively using Cflow and related applications. Identify recurring issues and share insights with the Product and Engineering teams. Advocate for customers by highlighting areas where improvements or new features are needed. Maintain strong process knowledge and ensure compliance.

Content & Knowledge Base Management:

Create, update, and improve help documentation and support articles. Suggest new knowledge base content to reduce repetitive queries. Provide internal feedback to improve product usability and support experience.

Stakeholder Management:

Act as the

face of Cavintek

at customer location. Maintain strong professional relationships with teams and partners. Communicate updates, risks, and dependencies clearly to internal teams.

Qualifications & Skills:

1-3 years

of experience in technical customer support, help desk, or application support. Strong written and verbal communication skills in English. Ability to multitask, prioritize tickets, and handle time-sensitive tasks. Good understanding of business processes or workflow-based systems. Ability to explain complex technical concepts clearly and simply. Self-driven, detail-oriented, and eager to take ownership. Willingness to learn, adapt, and work closely with customer teams.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person