Job Description

Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Expeditors, we view technology and systems development as a core business strategy and strength. Our entire global network uses unified, event-driven operational systems. We focus on hiring excellent people to provide our customers the systems and services they need, while continuing to invest in the growth and success of our people. Expeditors exchanges over 35 million Electronic Data Interchange (EDI) messages each month with our customers, service providers and government agencies. EDI provides tremendous business value. Using webMethods and proprietary internal applications, the EDI Developer creates and maintains EDI based business translations that exchange electronic messages with internal and external systems. You will be part of a team that is responsible for analyzing, developing, testing, installing, and supporting this business-critical information.


We are looking for a smart System Specialist to provide enterprise-level support to our customers 5-8 Years Support Specialist II. This technician will provide support via phone, web, email, chat and other channels as required should be flexible to work in Shifts 24X7, Major Duties and Responsibilities:

• Address incoming EDI support and Application Support questions across several Applications in a team environment.
• Troubleshoot various system issues: bugs, training and resource questions.
• Liaison between branch operations, development, product owners, and other internal IT teams.
• Analyze and develop dataflow process improvements.
• Document dataflow process improvements, new procedures, and troubleshooting methods.
• Provide education and cross-training within the support groups.

Qualifications

• Bachelor's Degree in Information Technology, Computer Engineering, or related field
• A Master’s degree in similar discipline is preferred.
• 3-5 years' experience in system engineering and IT support.
• Proven working experience in enterprise support Analyst, IT support or as a System Analyst
• In-depth knowledge in the product that the technician is supporting.
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills

Additional Information
Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Employee Stock Purchase Plan
• Training and Personnel Development Program

REPORTING STRUCTURE Portfolio Manager , IS Customer Experience