The role involves managing client inquiries related to hotel confirmation numbers and special requests. This includes contacting hotels or suppliers via phone or email to obtain necessary confirmation numbers and ensuring that all special requests are communicated to the respective parties. The aim is to provide clients with timely updates and satisfactory resolutions.
REQUIRED EXPERIENCE & SKILLS:
Strong verbal communication skills, with the ability to engage effectively with hotels and suppliers.
Excellent written communication skills, capable of composing clear and concise emails for reconfirmations and special requests.
Flexibility to work in shifts and adapt to varying schedules.
KEY TASKS AND RESPONSIBILITIES
Handle all client requests related to reconfirmations and special requests, ensuring that clients are promptly updated and their inquiries resolved in a timely manner.
Hotel Booking Reconfirmations:
Contact hotels or suppliers directly, via phone or email, as per the client's request.
Provide regular updates to clients regarding the status of their requests.
Advise clients on the required hotel confirmation number and ensure accurate input of this information into the Stuba system for proper tracking and record-keeping.
Special Requests:
Ensure all special requests are addressed and communicated to the relevant hotel or supplier
Keep clients informed about the status of their special requests and ensure satisfactory closure of cases.
PLACE OF WORK AND WORKING HOURS:
Pune - DS - 10 am to 7pm/ AS - 3:30 pm to 11:30 pm // LS - 7pm to 3am (Weekdays and weekend working -As per the roster).
Job Type: Full-time
Pay: ?15,000.00 - ?20,000.00 per month
Benefits:
Health insurance
Internet reimbursement
Provident Fund
Work from home
Schedule:
Are you currently located in Pune?
Are you an immediate joiner? (Y/N) If No, what is your Last working day
Do you have previous voice process experience?
Work Location: In person