Job Description

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

Job Title:

Application Production Support Manager

Date:

May 2022

Department:

CIB Transversal

Location:

Mumbai

Business Line / Function:

Group Functions

Reports to:

(Direct)

Abhijit Rathod

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

Directorship / Registration:

NA

Direct Responsibilities

• Guide team in case of any issues.
• Conduct regular meetings and help/assist team as and when required.
• Should work as Subject Matter Expert for the applications under the scope.
• Focus on reduction of manual work and focus on automation.
• Provide proper communication to management, business users in case of any critical issues without any breach of SLA.
• End user functional and technical support
• Ensure applications remain stable, health checks are performed. Ensure there is no process or security breach of any kind.
• Prepare and Present KPI\xe2\x80\x99s to Management/Stakeholders.
• Analyze and fix issues raised by clients by initiating discussion with various stakeholders like Business Analyst, ADM team, Operations team.
• Ensure correct and timely internal and external communication about the incidents/ service requests/ changes affecting the application landscape.
• Propose improvements related to the support activity.
• Ensure KEDB, KMDB, Runbook, BCP/DR and project specific documents are reviewed and updated.
• Active participation in Change planning, Change control board, Steering Committee, Cross entity meetings and provide qualified inputs.
• Contribute to incidents and change analysis and associated problem management
• Contribute to the regular activity reporting and KPI preparation and calculation.
• Contribute to continuous improvement actions, especially the lessons learned.
• Contribute to the acquisition of new skills & knowledge to upskill team.

Contributing responsibilities:

• Understand and remain fully aware of the business processes automated on the production platform.
• Should be able to manage and handle critical activities and enhance monitoring to reduce incidents.
• Participate to Resiliency events (Disaster Recovery, Sustained Resiliency, etc.) to ensure Business Continuity objectives are met.
• Maintains effective relationships with core and extended program team members, peers, senior stakeholders and business managers.

Technical & Behavioral Competencies

• Sound and practical knowledge of ITIL practices.
• Basic knowledge of General IT infrastructure.
• Particular knowledge and experience with Unix/Linux, Windows, Shell/Perl/Python scripting, SQL and PL/SQL languages is plus.
• Working knowledge of scheduling tools like Autosys, Dollar U or Crontab.
• Sound knowledge of ticketing tools like JIRA, Service-Now or BMC-Remedy.
• Knowledge of monitoring tools like Geneos/DynaTrace/Graphana is added advantage.
• Familiarity with DevOps concepts & tools and Cloud technologies.
• Fluency in verbal and written communication.
• Measure and identify areas for improving Quality and overall Delivery
• Good Team Player

Qualifications

NA

BNP Paribas