Job Description

Support Engineer Onsite/Offshore


Key Responsibilities Provide L2 support for applications developed in Mainframe, Cobol, Java/C++, hosted on Client Infrastructure, and using SQL databases. Troubleshoot and resolve application issues, ensuring minimal disruption to business operations. Monitor application performance and system health, identifying and addressing potential issues proactively. Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems. Perform root cause analysis for recurring issues and implement permanent solutions. Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures. Assist in the deployment and configuration of applications and updates Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support..

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.