Job Description

Job Title: Support Intern - QA (Call Audit & Support Role)

Location:

On-site

Experience:

Fresher

Duration:

3-6 Months

Stipend:

10K

Industry:

Ed-Tech

Job Summary:

We are seeking a proactive

Backend Intern for QA, Call Audit & Support

responsibilities. The intern will be responsible for reviewing call quality, maintaining backend reports, analyzing data, and supporting the operations team with backend tasks. Ideal for candidates who are detail-oriented and interested in QA, operations, and backend workflows.

Key Responsibilities:QA & Call Audit:

Listen to customer and sales calls for

quality checks and compliance

. Evaluate call recordings based on set parameters (accuracy, communication, process adherence). Prepare

daily/weekly call audit reports

. Highlight gaps and share feedback with the respective team.

Backend Support:

Maintain and update backend data, CRM entries, and internal trackers. Assist in managing student/lead data for the support team. Generate MIS reports using Excel/Google Sheets. Coordinate with teams for resolving backend issues.

Data & Process Support:

Organize and analyze call audit results and backend operations data. Identify improvements in processes and documentation. Support the QA/Operations team in daily workflow tasks.

Required Skills:

Good communication and listening skills. Basic understanding of QA/auditing concepts (training will be provided). Strong knowledge of

Excel/Google Sheets

(VLOOKUP, Filters, Pivot preferred). Detail-oriented and disciplined with data entry and analysis. Ability to multitask and work in a fast-paced environment.
Job Type: Internship
Contract length: 6 months

Pay: ₹8,000.00 - ₹10,000.00 per month

Work Location: In person