to manage day-to-day support activities including ticket creation, task assignment, and client communication. The ideal candidate should have good communication skills, a customer-first approach, and basic knowledge of Excel.
Key Responsibilities:
Raise support tickets based on client issues and follow up until resolution.
Assign tasks to the respective team members or departments.
Make regular feedback or follow-up calls to clients regarding their issues.
Maintain proper records of support requests and resolutions.
Ensure timely updates to clients regarding the status of their issues.
Coordinate internally with different departments to ensure smooth handling of tasks.
Maintain reports and logs in Excel or Google Sheets.
Identify repeated issues and escalate them to senior management.
Ensure high client satisfaction through prompt and clear communication.
Support the team in managing SLAs and service timelines.
Requirements:
Minimum 1 year of experience in support, coordination, or operations role.
Good communication skills (verbal & written).
Basic knowledge of Microsoft Excel or Google Sheets.
Ability to multitask and prioritize tasks efficiently.
Strong organizational and follow-up skills.
Customer-oriented attitude with problem-solving ability.
Job Type: Full-time
Pay: ?12,000.00 - ?20,000.00 per month
Shift:
Day shift
Work Location: In person
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