Job Description

Key Responsibilities:

Listen to and review support calls (inbound & outbound) for quality checks. Evaluate agents on communication, process adherence, and problem-solving. Document errors, improvement areas, and provide structured feedback. Assist in preparing daily/weekly quality reports. Work with team leads to recommend improvements in customer handling. Support training and process improvement initiatives.

Requirements:

Graduate/Final-year student (any discipline). Excellent communication and listening skills. Basic knowledge of MS Excel/Google Sheets for reporting. Analytical mindset with attention to detail. Interest in call auditing, customer support, and process improvement.

What We Offer:

Real-time exposure to

Call Quality and Support Operations

. Training and mentorship from senior Quality Analysts.
Job Types: Full-time, Fresher

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Flexible schedule Leave encashment
Location:

Noida Sector 16, Noida, Uttar Pradesh (Required)
Work Location: In person