Job Description

Key Responsibilities

Handle incoming calls, emails, and chat queries from customers. Provide accurate information about products, services, and policies. Resolve customer complaints and ensure timely follow-up. Record customer interactions, feedback, and issues in the support system. Escalate unresolved issues to the appropriate internal teams. Maintain high levels of customer satisfaction by offering professional and empathetic support. Assist customers with order processing, account management, and service requests. Share customer insights and recurring issues with management to improve processes.

Required Skills & Qualifications

1-3 years of experience in customer service/support Excellent verbal and written communication skills. Strong listening and problem-solving abilities. Proficiency in MS Office and familiarity with CRM/helpdesk tools. Ability to handle multiple queries simultaneously with patience and professionalism.

Preferred Qualifications

Prior experience in customer support, BPO, or call center environment. Knowledge of CRM software such as Freshdesk, Zendesk, or Salesforce. Ability to communicate in multiple languages is an added advantage.
Job Type: Full-time

Pay: ₹20,224.24 - ₹25,929.47 per month

Work Location: In person