Job Description

Company Profile:
Voxvalley stands at the forefront of Cloud communication technology, offering advanced
solutions that empower different businesses worldwide to connect, communicate, and
collaborate with unparalleled efficiency and reliability.
Job Location:Hyderabad
Job Type:Full-time
Experience Required:
0 to 2 Years
Immediate Joiner Preferred:
Immediate joiner.

We are looking for an enthusiastic and technically inclined L1 Support Executive to join our
Customer Success team. You will be the first point of contact for customer queries related to our
Voice, eSIM, and CPaaS platforms. Your role will involve troubleshooting basic issues, assisting
customers with onboarding, and escalating complex problems to the appropriate technical
teams.
Role & Responsibilities:

• Respond to user queries via chat, email, or VoIP.

• Assist customers with mobile app setup, call quality troubleshooting, and general usage.
• Support eSIM activation, QR code onboarding, and device compatibility checks.
• Provide basic guidance on CPaaS API integration (Voice/SMS/Chat).
• Create, update, and manage support tickets using Freshdesk/Zendesk.
• Triage and escalate unresolved issues to L2/L3 technical teams.
• Contribute to FAQs and internal knowledge base updates.

Required Skills:

• Bachelor's degree in IT, Computer Science, ECE, or related field.
• Strong communication skills - both verbal and written.
• Familiarity with helpdesk or CRM tools (Freshdesk, Zendesk).
• Basic knowledge of mobile apps, VoIP systems, and network troubleshooting.
• Quick learner with a customer-first mindset and attention to detail.