Job Description

duties
Maintain excellent customer satisfaction and review support tickets for appropriate resolution Provide customer support through phone and chat Work with other departments to resolve customer issues in a timely manner Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate documentation and records of customer interactions Maintain appropriate files regarding each customer interaction Proactively gather and utilize customer feedback and suggestions Review customer satisfaction reports to ensure customers are satisfied with the support they receive Contribute to the development of future customer support processes Communicate effectively with peers and managers Communicate to customers during outbound phone calls Verifies customer requests are accurate and consistent requirements
Bachelor's degree in business, computer science or engineering Excellent verbal and written communication, analytical and problem-solving skills Strong customer service skills Strong interest in IT or construction products Knowledge of Excel, Word, and PowerPoint

Preferred qualifications

o Bachelor's degree