Job Description

Support Executive - E-Commerce / Customer Support

We are looking for a

Support Executive

to handle customer queries, order issues, and coordinate with internal teams to ensure smooth operations across our e-commerce platforms.

Key Responsibilities

Respond to customer queries via

email, calls, WhatsApp, and chat

Resolve issues related to

orders, returns, refunds, payments, and deliveries

Coordinate with

warehouse, logistics, marketplace teams

for issue resolution Maintain support tickets and ensure timely follow-ups Provide accurate product information and troubleshoot customer concerns Help improve customer satisfaction and reduce escalations

Requirements

1-2 years of experience in

customer support or e-commerce operations

Strong communication skills (English & Hindi) Basic knowledge of

Amazon, Flipkart, Shopify, Zepto, Blinkit, etc.

Ability to handle pressure and manage multiple cases at once Proficiency with

Excel, Gmail

Ability to prepare basic reports (orders, returns, cancellations) Understanding of logistics & order tracking

Location:

Lower Parel

Experience:

1-2 years

Salary:

As per industry standards

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Flexible schedule Paid sick time Paid time off Provident Fund
Work Location: In person