Salary: As per candidature (competitive and experience-based)
Work Mode: Hybrid - Work from Office & Work from Home
About Akova:
Akova Fintech Solutions Pvt. Ltd. is a leading fintech company specializing in FASTag services, delivering innovative, seamless toll payment solutions across India. We're expanding and looking for motivated individuals to join our growing Operations Support Team.
Role Overview - Support Executive (FASTag Services):
As a Support Executive, you'll be the first point of contact for our customers, assisting them with FASTag-related queries through phone, chat, and email. You'll play a key role in ensuring smooth user experience, issue resolution, and service education.
Responsibilities:
Respond to customer queries via phone, chat, and email.
Assist with FASTag account issues, transaction disputes, and service interruptions.
Educate users on new features, policies, and processes.
Guide customers through troubleshooting and self-service steps.
Ensure timely resolution and maintain follow-up on open tickets.
Accurately document customer interactions and feedback.
Preferred Skills & Qualifications:
Strong communication skills (verbal & written).
Ability to manage multiple queries in a fast-paced environment.
Preferred Knowledge:
SQL
Python
Advanced Excel
Problem-solving mindset with a customer-first approach.
Freshers welcome - training will be provided.
Work Details:
Rotational Shifts (Details shared during interview)
Hybrid Role - Work from Office and Work from Home flexibility
High-visibility operational role with impact
Why Join Akova?
Training and mentorship provided
Opportunity to grow in the fintech sector
Friendly and collaborative work culture
Flexibility and career advancement opportunities
Apply Now:
Send your updated CV to: pratik.ghosh@akova.in Contact: 9147067841
Job Type: Full-time
Pay: ₹13,000.00 - ₹20,000.00 per month
Benefits:
Cell phone reimbursement
Work Location: In person
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