Job Description

The Support Executive will be responsible for coordinating, processing, and managing book and uniform orders for approximately 300 franchise branches pan India. The role requires thorough training on in-house systems and processes, proactive branch coordination, issue resolution, and ensuring accurate order placement aligned with student admissions while driving additional revenue through upselling of new products.

Key Responsibilities:

Get trained on the company's

in-house processes, systems, and SOPs

related to books and uniforms

Act as the

single point of contact

for franchise branches for all book and uniform-related queries

Place and manage orders for books and uniforms based on

confirmed admissions and branch requirements

Ensure orders are placed

accurately, timely, and as per prescribed guidelines

Resolve branch concerns, discrepancies, and escalations related to orders, dispatches, and supplies

Guide branches on

additional products, revised offerings, and new launches

from time to time

Encourage branches to place complete and value-added orders to

maximize revenue realization

Coordinate with internal teams (logistics, accounts, vendors) to ensure smooth execution

Maintain proper records, trackers, and MIS for orders, dispatches, and closures

Skills & Competencies:

Strong

coordination and communication skills

Ability to handle

multiple branches and high-volume queries

Detail-oriented with good follow-up and tracking skills

Customer-centric approach with a problem-solving mindset

Basic understanding of order processing, billing, and logistics

Comfortable working on ERP systems, Excel, and internal tools

Experience & Qualifications:

Graduate in any discipline

2-5 years of experience in

support, coordination, order management, or operations

Experience in

education, franchise, retail, or supply-chain support

is an added advantage

Job Type: Full-time

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: In person