that digitizes and streamlines the entire textile value chain--from yarn to apparel. With real-time production tracking, inventory management, and IoT integrations, we empower textile businesses to grow faster and smarter. Learn more at www.techstile.in.
Preferred Experience
First preference
: Candidates with experience in the
textile industry
(yarn, greige, fabric, manufacturing, dyeing house, or related processes).
Experience in
software/ERP implementation, testing, or client support
will be an added advantage.
Role Overview
We are looking for a
Support Engineer & Tester (with Implementation focus)
to join our growing team. This role is a
blend of product testing, client support, and on-site implementation
--ideal for someone who enjoys problem-solving, working with clients, and ensuring smooth ERP adoption.
Key ResponsibilitiesClient Support & Training
Provide excellent customer service by resolving client inquiries and support tickets.
Document and track issues, resolutions, and client feedback.
Assist in
new client onboarding
and ensure smooth
ERP implementation
.
Deliver
end-user training sessions
(on-site & remote) and prepare basic user guides.
Product Testing & Quality Assurance
Test ERP modules (yarn, dyeing, fabric, production, inventory, CRM, etc.) to ensure reliability.
Execute test cases, identify bugs, and share detailed feedback with the development team.
Verify fixes and ensure smooth product updates before release.
Cross-Team Collaboration
Work with development, QA, and product teams to escalate and resolve client or product issues.
Suggest process improvements based on testing and client feedback.
Qualifications
Total work experience:
1 year (preferred)
.
No technical knowledge required.
Strong attention to detail and
problem-solving skills
.
Good communication skills (English, Hindi/Gujarati preferred).
Ability to work independently as well as part of a team.
Prior experience in
customer support or ERP/software testing
is a plus, not mandatory.
Willingness to
travel for on-site client implementation
when required.
Job Type
Job Type
: Full-time, In-person role at our
Surat office
Schedule
: Day shift
Job Type: Full-time
Pay: ₹15,000.00 - ₹45,000.00 per month
Application Question(s):
Do you have any prior experience in the textile industry (yarn, dyeing, fabric, garment manufacturing, etc.)? If yes, please describe briefly.
Are you familiar with ERP systems or business software used in the textile industry?
Work Location: In person
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