Job Description

Role Summary:
We are looking for a skilled and proactive technical expertise in Wintel & SolarWinds Monitoring Support Engineer and Linux & SolarWinds Monitoring who will provide L1 Managed services support. The candidates should have Network Monitoring experience and manage the Data center network operations center.
Responsibility:

• Monitor all assigned infrastructure using SolarWinds.
• Identify and validate alerts, events, and threshold breaches; escalate as necessary to minimize false positives.
• Utilize ServiceNow ITSM for incident, request, and event management, ensuring accurate priority assignment (P1-P3) based on business impact.
• Perform first-level technical triage for Wintel and Linux environments, with immediate response to P1 incidents within SLA.
• Escalate issues and activate engineering resources according to incident priority, MTTx thresholds, and service impact.
• Maintain working knowledge of Windows Server, Enterprise Linux (RHEL, SUSE, Ubuntu), and both virtualized and physical server environments.
• Understand data center and store-based operational models.
• Ensure strict adherence to SLA and MTTx targets, with continuous tracking and early escalation of potential breaches.
• Uphold security, compliance, and governance standards.

Prerequisites:

• Strong understanding of Wintel and Linux environments
• Hands-on experience with SolarWinds
• Knowledge of SLAs, MTTx targets, and escalation protocols
• Excellent communication skills in English (written and verbal).
• Qualification: Graduate along with technical certification.
• Experience Range: 2-4 years of relevant experience in system administration and support.
• Candidate should be ready to work in 24*7 environment
• Hybrid Model of working
• CCNA , Networking certification, RHEL foundation certification preferred

Base Location: Noida, India
Specialization Description
Responsible for improving or developing new products, components, equipment, systems, technologies, or processes including:

• Ensuring that research and design methodologies meet established scientific and engineering standards
• Assisting with formulating business plans and budgets for product development
• Analyzing quality/safety test results to ensure compliance with internal and external standards
• Keeping abreast of new developments in the industry and translating those developments into new and viable options for the organization and customers
• Organizing technical presentations to customers and/or industry groups
• Monitoring product development outcomes to ensure technical, functional, cost, and timing targets are met In some organizations, may be responsible for managing product regulatory approval process

Level Description
Experienced level professional that applies practical knowledge of job area typically obtained through advanced education and work experience. Works independently with general supervision. Works to achieve operational targets within the job area with a direct impact on function / sub-function results. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices.
Headquartered in Japan, NEC is a leader in the integration of IT and network technologies. With over 123 years of expertise in providing solutions for empowering people, businesses, and society, NEC stands tall as a champion in enabling change and transformation across the globe. Present in India since 1950, NEC has been instrumental in burgeoning India's digitization journey continually for the past 70 years.
NEC India has proved its commitment to orchestrating a bright future through its diverse businesses from Telecommunications to Public Safety, Logistics, Transportation, Retail, Finance, Unified Communication and IT platforms, serving across the public and private sectors. NEC India, through the deployment of cutting-edge technology, has been powering India in seminal ways, making lives easier, safer, and more productive for all.
With its Centre of Excellence for verticals like Analytics platform solutions, Big Data, Biometrics, Mobile and Retail, NEC India brings to the table, innovative, seamless solutions for India and across the world.
NEC India is headquartered in New Delhi and has its offices panned across the country. It has branches in Ahmedabad, Bengaluru, Chennai, Mumbai, Noida and Surat.
Specialties:
IT & Networking Solutions, Unified Communication Solutions, Safety and Security Solutions, Integrated Retail Solutions, Data Centre Solutions, Safe and Smart City Solutions, Transportation Solutions, SDN Solutions, Carrier Telecom Solutions, and Solutions for Society.
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Skills Required