Job Description

About this opportunity

We are now looking for a Support Engineer that will provide technical service and support to our customers. The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization.

What you will do

• Collaborate closely with development support to ensure timely correction of code errors / bugs identified.
• Provide High-demand Support on 24*7 shift as scheduled!
• Proactively drive next generation support for our customers (e.g. Specialist Chat, Product Specialist on Demand Sessions, Customer Webinars etc.)
• Identify gaps and develop supportability tools to ensure Product Support continues to deliver outstanding service and support models.
• Work collaboratively with colleagues from Product Support and other lines of business to ensure our customers receive the best possible service.

You will bring

• Excellent solving skills at all levels, from application to network to host.
• Experience in Prepaid Charging (Preferable Ericsson Charging Experiences, OCC, ECMS, nGVS, EMM and better have CMM Solution understanding).
• Experience in CBiO/DMP is preferred!
• Experience in Database Administration (Cassandra, Hadoop, Timesten, Oracle), certification preferred.
• Experience in Programming / scripting (Java, Perl, Shell, Python etc.)
• Understanding of Virtualization Technologies (VMware, Red Hat Open Stack), certification preferred.
• Understanding of cloud-native technologies like Dockers and Kubernetes, certification preferred.
• Understanding of Protocols like Diameter, Camel, SCAP, Gx, Gy etc.
• Expertise in Redhat Linux administration and solving, better to have Redhat 7 RHCSA and RHSE Certification.

Why join Ericsson?

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. Primary country and city: India (IN) || India : Haryana : Gurgaon || India : Karnataka : Bangalore || India : Tamil Nadu : Chennai || India : West Bengal : Kolkata
Job details: Support Engineer
Primary Recruiter: Pratibha Tripathy