Job Description

Support Developer

MishiPay, Bangalore

MishiPay is an international, leading checkout technology company that empowers shoppers to check out in store using either self-checkout via their own smartphones, or using MishiPay's industry leading, minimalist, low cap-ex kiosks. We are creating an enjoyable and convenient in-store shopping experience for leading retailers globally.

Key Responsibilities.

Technical Support:

Provide timely and effective technical support to our customers, addressing their inquiries and resolving issues. Troubleshoot and diagnose complex technical problems. Identify and implement solutions to recurring issues.

Issue Resolution:

Analyse and debug software defects and errors. Develop and implement bug fixes and patches. Collaborate with development teams to identify and resolve root causes of issues.

Documentation:

Create and maintain clear and concise technical documentation, including knowledge base articles, troubleshooting guides, and user manuals. Document incident reports and resolution processes.

System Monitoring:

Monitor system performance and identify potential issues. Implement proactive measures to prevent downtime and service disruptions.

Continuous Improvement:

Analyse support trends and identify opportunities for process improvement.

Qualifications:

Proven experience in a support role or similar position. Experience with cloud platform Azure. Knowledge of DevOps practices and tools. Excellent problem-solving skills and ability to perform thorough investigations. Strong communication skills, both written and verbal. Ability to handle multiple tasks and prioritise effectively. Familiarity with Jira or similar project management tools. Experience with asset management tools is a plus. Ability to work independently and exercise sound judgment in decision-making. Commitment to continuous improvement and skill development.

Why MishiPay

?
You'll work with an ambitious and inspirational multi-cultural team, based in India, the Middle East (our HO is in Dubai), the US and Europe, who are redefining the retail industry globally. We offer a tight-knit, collaborative and exciting work environment, coupled with the opportunity to see the apps we develop live in action within some of the world's largest retailers. We also offer a competitive remuneration package that includes KPI based bonuses and Learning and Development monthly allowances.