Job Role & Responsibilities:
Act as the first point of contact for customer support queries via email, chat, or call.
Coordinate with internal teams (technical, product, QA) to resolve customer issues promptly.
Monitor and manage support tickets through the helpdesk system (e.g., Freshdesk, Zendesk, etc.).
Track issue resolution timelines and ensure timely follow-ups with both customers and internal teams.
Maintain knowledge base articles, FAQs, and support documentation.
Collect customer feedback and share insights with the product team to improve user experience.
Prepare weekly and monthly support reports for internal review.
Key Skills Required:
Excellent communication and coordination skills
Problem-solving mindset and customer-first attitude
Basic understanding of IT/software products
Familiarity with ticketing tools and CRM platforms is a plus
Time management and multitasking abilities
**Note- Only Female Candidates can apply.
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