Handle customer queries through phone, email, and ticketing systems.
Perform basic troubleshooting, configuration, and monitoring of GPS systems.
Maintain daily reports and service logs using
MS Excel
(important).
Communicate professionally with customers and internal teams via
email
.
Coordinate with field technicians and support staff for issue resolution.
Ensure timely follow-ups and closure of support requests.
Assist in installations, testing, and operational checks when needed.
Required Skills:
Strong Excel knowledge
(data entry, formatting, basic formulas).
Good email communication skills
- drafting, replying, and escalation.
Basic GPS technology knowledge
(tracking, device functions, troubleshooting).
Ability to communicate fluently in
Hindi
.
Problem-solving mindset with customer-first approach.
Ready to join immediately.
Male candidates only required
Preferred Qualifications:
Diploma / Degree in Electronics, IT, or related field.
Experience in GPS tracking, IoT devices, or technical support roles.
Job Types: Full-time, Permanent
Pay: ?10,865.35 - ?20,378.76 per month
Benefits:
Cell phone reimbursement
Health insurance
Internet reimbursement
Life insurance
Provident Fund
Work Location: In person
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