Handle & route all incoming calls from - Brand partners, Internal sales team, Internal delivery team/ logistics
Manage call logs and track request status till closure
Prioritize call on the basis of urgency & impact on business
Follow-up with team to ensure queries are resolved
Assist in documentation
Maintain relationship with POCs
Requirement -
Communication skills
Basic Excel & data management skills
Job Types: Full-time, Permanent
Pay: ?20,000.00 - ?25,000.00 per month
Benefits:
Health insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person
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