Job Description

Job Summary:

The Technical Support Coordinator will serve as the primary point of contact between the technical team and clients. This role involves managing communication, coordinating repair and service quotations, and organizing the delivery and collection of products. The ideal candidate will ensure efficient and timely support to clients, facilitating smooth operations across the technical support department.

Key Responsibilities:

Client Communication:*
Act as the first point of contact for clients seeking technical assistance. Respond to client inquiries via phone, email, and other communication platforms. Provide clients with updates on the status of their repairs and service requests. Document client interactions and maintain records in the CRM system.

Team Coordination:*
Liaise with the technical team to gather information on repair statuses and service capabilities. Communicate technical details and requirements between clients and the technical team. Schedule and coordinate meetings between the technical team and clients when necessary.

Quotation Management:*
Prepare and send repair and service quotations to clients based on assessments from the technical team. Follow up with clients on quotations to secure approval and ensure timely processing. Maintain accurate records of all quotations sent and received.

Delivery and Collection Arrangements:*
Coordinate the logistics for the delivery and collection of equipment needing repair or service. Work with courier services and in-house logistics teams to ensure timely and safe transportation. Track shipments and provide clients with updates on delivery and collection statuses.

Client Support:*
Provide ongoing support to clients during the repair process, addressing any concerns or additional requests. Assist clients with troubleshooting minor technical issues before escalating to the technical team. Ensure client satisfaction by following up post-service to gather feedback and address any residual issues.

Administrative Support:*
Maintain organized records of all client interactions, quotations, and logistics arrangements. Assist in preparing reports on the performance of the technical support department. Perform other administrative tasks as assigned by the Technical Support Manager.

Qualifications:

Education:

Graduation

Skills:

Excellent verbal and written communication skills. Strong organizational abilities and attention to detail. Proficiency in using CRM systems and Microsoft Office Suite. Ability to manage multiple tasks and prioritize effectively. Basic understanding of technical products and services is an advantage.

Key Competencies:

Client-oriented approach with a focus on providing exceptional service. Ability to work collaboratively within a team and communicate effectively with diverse stakeholders. Problem-solving skills with a proactive approach to addressing client needs.
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?20,000.00 per month

Shift:

Day shift
Work Days:

Monday to Friday
Education:

Bachelor's (Required)
Experience:

total work: 1 year (Preferred)
Language:

English (Required)
Work Location: In person