Job Description

Primary Functionsxc2xb7 Application Support: Provide technical support for healthcare applications, troubleshoot issues, andensure timely resolution to maintain client satisfaction.xc2xb7 Customer Training: Develop and deliver comprehensive training programs for end-users to maximizethe effective use of applications.xc2xb7 Customer Support: Serve as the primary point of contact for client inquiries, offering exceptionalcustomer service and technical guidance.xc2xb7 Documentation: Create and maintain user guides, training materials, and support documentation forboth internal and client use.xc2xb7 Communication: Facilitate clear and timely communication with clients, vendors, and internal teams toalign on project goals and deliverables.Minimum Qualifications: xc2xb7 Bachelors degree in information technology, Computer Science, Healthcare Informatics, or a related field. xc2xb7 5+ years of experience in IT support, application management, or related roles. xc2xb7 Strong understanding of customer support practices, with a demonstrated ability to resolve technical issues efficiently and empathetically. xc2xb7 Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences. xc2xb7 Proven ability to develop and deliver effective training programs for end-users. Preferred: xc2xb7 Clinical Healthcare Experience is highly preferred xc2xb7 Familiarity with healthcare IT systems, electronic health records (EHR), and other clinical applications is a plus. Soft/ Behavior Skills: xc2xb7 Customer-focused mindset with a proactive and problem-solving attitude. xc2xb7 Strong organizational skills, including the ability to manage multiple tasks and prioritize effectively. xc2xb7 Ability to work independently and collaboratively within a team-oriented environment. xc2xb7 Attention to detail and commitment to delivering high-quality outcomes. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.