Job Description

Required Candidate Profile
Experience: Minimum 2 years in Technical Support or Customer Service (Voice & Chat) within an international BPO setup.
Communication: Exceptional spoken and written English with clarity and professionalism. Flexibility: Willingness to work in rotational shifts and rotational week offs.
Work Mode: Work From Office (WFO).
Transport: No pick-up/drop facility; candidates must manage their own commute. Joining: Immediate joiners preferred.
Key Responsibilities

• Analyse and review customer issues to determine first-contact resolution.

• Act as the primary point of contact for all customer queries (voice, chat, and email). o Respond promptly to technical and non-technical inquiries with accuracy.

• Maintain communication with customers until resolution is achieved.

Skills Required