Job Description

Essential Job Function

Serves as primary technical support for applications, such as Warehouse Management Systems (WMS) Serves as expert on warehouse systems logic and functionality Ensures system integrity, including setup and control processes Supports troubleshooting, maintenance, and optimization of existing software applications Interfaces with Operations staff to review issues or changes Ensures issues are being addressed and resolved in a timely manner Work with system providers or other departments to obtain costs for system enhancements Identifies application improvement opportunities. Designs, develops, tests, and implements changes or fixes for improving service levels, reducing costs, and providing operational enhancements Conducts feasibility analyses on application solutions, processes, and equipment Monitors system performance. Performs maintenance and backups as needed, where applicable Manages action items between Crane and systems vendors Participates in sales calls and future opportunities in the Contract Logistics pipeline Creates and maintains processes and procedures which are rolled out to local, regional, and global accounts as they relate to systems Creates and maintains application support documentation Continued learning of application capabilities, configurations, limitations, etc. Continued learning of industry trends, client requirements, other applications available to support operations, etc. Manages a team of resources in support of the Warehouse Management Systems (WMS) or other applications, where applicable Other duties as assigned
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

Talking, hearing, and using hands to operate a computer keyboard, mouse and other computer components Sitting for extended periods of time Vision abilities required by this job include close vision and the ability to adjust focus

Other Skills & Abilities

Strong problem-solving and analytical ability Strong verbal and written communication skills Excellent planning, time management, collaboration, decision making, organization, and presentation skills Ability to develop and document processes and procedures Proficient in the use of analytical techniques such as statistical probability distribution, correlation, data sampling and relating sets of numbers Ability to work well in a team environment, collaborate with internal and external resources, respond to questions from senior management, and manage through conflict with a positive, flexible attitude and professionalism Strong knowledge of Microsoft office, especially Excel

Education & Experience

Bachelor's Degree in Business Administration or related field required Minimum 5 years related experience Minimum 1 year industry experience preferred

Disclaimer

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The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.







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Experience

RequiredStrong problem-solving and analytical ability Ability to develop and document processes and procedures Strong knowledge of Microsoft office, especially Excel
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Education

PreferredBachelors or better
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Behaviors

RequiredInnovative: Consistently introduces new ideas and demonstrates original thinking Team player: Works well as a member of a group Detail-oriented: Capable of carrying out a given task with all the details needed to get the task done well
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Motivations

RequiredAbility to make an impact: Inspired to perform well by the ability to contribute to the success of a project or the organisation * Self-starter: Inspired to perform without outside help