Job Description

We are looking for a

Support Analyst

with strong communication, coordination, and analytical skills to join our dynamic team. The ideal candidate should be proactive, take ownership of assigned responsibilities, and ensure timely resolution of client issues while maintaining professionalism.

Key Responsibilities

Manage and monitor the

support queue

across multiple projects. Take

complete ownership

of tasks, ensuring timely follow-up and closure. Communicate effectively with clients to understand and document their requirements. Provide

clear task prioritization

to developers when managing multiple projects or client priorities. Handle project deadlines with a

high level of professionalism and accountability.

Generate and share

regular reports

and updates with senior management. Build and maintain

strong, long-lasting client relationships

by understanding their needs and providing proactive support. Conduct

requirement studies

and prepare detailed documentation. Coordinate with cross-functional teams to ensure seamless client support and delivery.

Required Skills

Excellent

verbal and written communication

skills. Strong working knowledge of

MS Office

,

Google Sheets

,

Tally

, and other ERP systems. Basic understanding of

accounting principles

. Excellent

presentation

and

client-handling

skills. Strong

organizational

,

ownership

, and

time management

abilities. Knowledge of

Odoo ERP

will be an added advantage.

MBA

qualification will be an added advantage.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Work from home
Experience:

Software Support: 1 year (Required)
Work Location: Remote