Support Analyst Customer Support

Year    MH, IN, India

Job Description

Experience Required
5 to 7 Years
Location
Mumbai
Role Type
Full Time

Company Description:





Founded in 1988, ETP is an Omni-channel Retail Solutions company headquartered in Singapore, serving market leaders in more than 24 countries across Asia Pacific, India and the Middle East. ETP's omni-channel solutions include omni-channel POS, Mobility, CRM, Marketing and Promotion Campaigns, Order Management & Supply Chain Management, and Merchandise & Assortment Planning. ETP has successfully executed over 500 enterprise software projects across 25,000+ stores for 300+ brands. ETP's unique value proposition is its ability to create and deliver innovative products and implement them successfully with domain expertise delivered by hundreds of consultants embodying ETP's best practices. ETP helps its customers get it right in omni-channel retail.



:




Technical Knowledge:




Expert in Troubleshooting and Root cause analysis Hands on experience on SQL, how to extract a log file, Cloud environment Expert in Software / Application related trouble shooting and Problem solving Tech Savvy Strong Database Understanding

Functional Knowledge:




Understanding of how point of sales operations and inventory management work Understanding of Inventory mgt, Sales, Promotion, Omni channel ordering, E Commerce, CRM, ERP Integration and POS To make the Test plan for the testing team. To do the User acceptance testing in the final project. Managing Customer communication Ability to test the system Patch release Managing incident lifecycle

Personality Traits:




Wide knowledge in Understanding Retail concepts Should be able to make people understand and convince them. Should be able to produce the best result in pressure situations. * Should be able to work in team as well as individual.

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Job Detail

  • Job Id
    JD3870621
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    MH, IN, India
  • Education
    Not mentioned
  • Experience
    Year