Job Description

Supply Chain Operations - Employee Expense Reimbursement Lead
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients\xe2\x80\x99 best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life. Citi\xe2\x80\x99s Supply Chain Operations (SCO) delivers secure buying and paying channels for third party vendors and employee reimbursements in 90+ countries globally as part of the broader Chief Operating Office(COO) organization. Our mission as the purchase to pay operations team (Supply Chain Operations) responsible for purchase orders, invoice processing, payments of >$40billion per year and employee expense processing is to provide Global exemplary service with strong controls, driving enhanced user experience and superb customer/ supplier satisfaction, through simplification and standardization of processes and system automation, delivered by diverse, passionate and highly talented individuals.
Job Purpose: The SCO Expense Reimbursement Lead is a senior level manager role accountable for all global expense reimbursement processes, programs and standards. Reporting to the RegionalSCO Operations Head, this position is responsible for ensuring all Employee Expense Reimbursement related functions are consistent across all SCO Citi Service Center (CSC) locations. The SCO Expense Reimbursement Lead position drives global standard procedures for the end-to-end operations process centered on the usage of the Citi Travel and Expense (CTE) system and the guidelines and enforcement of the Citi Expense Management Policy (CEMP). In addition to managing the global standards and the functional team staff and operations to meet or exceed service commitments, the position also requires close partnership with Citi Finance, Citi Shared Services Travel Group, SCO\xe2\x80\x99s Systems Ops, and Risk and Control team.
Specifically, this role:

• 
  Assure performance and drive global standardization and automation of processes and improvement programs, in partnership with SCO Leadership Team and Global Process Owners
• Owns the end-to-end process standards across all regions and countries, being fully responsible for its implementation, as well as the effective adherence to global standards

Oversees SCO Ops daily operations, monitoring Key Process Indicators (KPIs) and Key Risk Indicators (KRIs) daily/as published, tracking breaches to defined thresholds, and escalating issues to senior management as necessary

• Defines and executes the global process strategic agenda, including:

o a. Designing a global strategy roadmap to advance operational standardization (e.g., process, procedures, tools, metrics) o b. Defining and documenting a digitization/tools enhancement global roadmap, and partnering with System Ops on the design and implementation of solutions, including coordination of UAT testing as required o c. Driving global operations efficiency and productivity, identifying and sponsoring continuous improvement opportunities o d. Maintaining a global inventory of documented processes, procedures, exceptions, language and regulatory requirements o e. Supporting Region SCO Leads and Region SCO Ops Heads with subject matter expertise to solve regional/local escalations, addressing root causes and tracking issues to closure o f. Training SCO Ops staff to better assimilate and adhere to global standards

• Co-designs global Capacity Plans with Region SCO Ops Heads and actively participates in monthly reviews to continuously identify opportunities to improve operations\xe2\x80\x99 productivity efficiency and effectiveness
• Co-defines Ops team\xe2\x80\x99s process related goals with Region SCO Ops Heads, setting clear targets that teams will be measured on
• Embeds a culture of coaching staff whilst actively monitoring and assessing peoples\xe2\x80\x99 development needs and training opportunities
• Represents the global process on global Internal and External audits/regulatory matters, working hand-in-hand with Region SCO Heads to support local/regional audits and regulatory reviews
• Owns and drives global Corrective Action Plans (CAP) closures to ensure timely remediation of control failures
• Co-develops and maintains Continuity of Business (COB) plan with Regional SCO Ops Heads, coordinating its testing periodically to ensure systems\xe2\x80\x99 and teams\xe2\x80\x99 readiness
• Builds and maintains relationships with Global Process Owners, and Region SCO Ops Heads, in an effort to constantly refine, improve and share working best practices globally
• Supports and actively engages in SCO\xe2\x80\x99s Global VOE initiatives

Skills and Competencies:

• Strong leadership, influencing and matrix management skills, with ability to motivate diverse groups of individuals and successfully present information to seniors and stakeholders for collaboration
• Proven ability to influence and affect end-to-end process change through indirect authority, and drive results with a high degree of accountability
• Excellent interpersonal and communication skills, with a demonstrated ability to establish rapport and build effective relationships across functions, regions, and all levels of management
• Advanced change management and implementation skills to drive process standardization in a multi-cultural, cross-product environment
• Proven problem-solving and root issue dimensioning capability
• Strong record with organizational and project management skills, ability to multi-task and prioritize in a fast-paced, high pressure, dynamic environment
• Self-starter, results-oriented, positive attitude, flexible, adaptable, responsive, and high energy
• Ability to manage ambiguity and multiple priorities across stakeholders
• Expert time and task management competencies with exceptional attention to detail
• Ability to analyse and positively respond to issues ensuring that the end-to-end process is not adversely impacted

Qualifications:

• 
  Operations and people management experience, preferably across multiple regions
• Strong knowledge of end-to-end P2P Purchase to Payment processes, specifically the expense reimbursement process
• Deep knowledge of the Citi Expense Management Policy
• Understanding of Tax accounting/regulation including local Country requirements
• Knowledgeable in Concur CTE system
• Demonstrated professional ethics and integrity in carrying out responsibilities to clients, peers, and franchise
• Proficient in Microsoft Office

Education and Experience:

• 
  Bachelors degree, Masters degree preferred
• 18+ years of experience in a purchase to pay/accounts payable role with some experience in management

- Job Family Group: Operations - Services - Job Family: Accounting Operations - Time Type: Part time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi\xe2\x80\x9d) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting