Job Description

Role: Head-Supply Chain
Job Type: Full-Time
Location: Gurugram
About Fitelo:
Fitelo is one of India s fastest-growing health and wellness platforms, helping thousands achieve long-term weight loss and better living through personalized nutrition, fitness, and clean-label D2C products.With a rapidly expanding product line (from smart scales to wellness foods and teas), we re building a brand that makes healthy living simple, personalized, and effective.
About the role:
We are looking for a Senior Supply Chain Head who can build, scale, and lead the entire backend engine of our D2C business, including warehousing, logistics, and inventory management.
This role will be responsible for simplifying complexity, designing scalable systems, and ensuring operational excellence as the business grows rapidly, while maintaining strong customer experience and cost efficiency.
Specifically, this role will involve:

• Managing warehousing, logistics, fulfillment, and reverse logistics
• Designing and optimizing SOPs for supply chain and dispatch
• Owning inventory forecasting, stock health, and reorder cycles
• Driving tech adoption across Shopify, Unicommerce, Gorgias, and ERP tools
• Tracking KPIs such as SLAs, cost per order, NPS, and order accuracy
• Leading and mentoring operations and logistics teams
• Ensuring legal, procurement, and logistics compliance

Ideal candidate will have:

• 8 12 years of D2C, FMCG, or e-commerce operations experience
• Proven track record of scaling supply chain systems
• Strong understanding of fulfillment, inventory, and 3PL management
• Data-driven and analytical approach to problem-solving
• Strong cross-functional communication skills
• Hands-on, startup mindset.

Qualifications:

• Engineering or MBA degree preferred

Skills Required