Job Description

Key ResponsibilitiesSupply Chain & Operations

Coordinate end-to-end import/export processes, including documentation, shipment tracking, and timely delivery. Work closely with carriers, freight forwarders, and vendors to ensure smooth operations. Maintain accurate records of shipments, purchase orders, and inventory. Assist in preparing shipping documents such as BL, packing list, invoices, COO, and other required certificates. Monitor daily shipment status and update customers proactively. Support the operations team in resolving shipment issues, delays, or escalations. Ensure compliance with company SOPs and industry regulations.

Client Communication

Communicate with clients to understand their logistics and shipment requirements. Provide regular updates regarding shipment status, timelines, and delivery schedules. Respond to client queries professionally and ensure timely resolution. Build and maintain strong relationships with existing customers. Coordinate with internal teams to meet client expectations and service quality.

Sales Lead Generation & Business Support

Identify potential sales opportunities during client interactions. Suggest suitable logistics services based on customer needs. Share potential leads with the Business Development team and help in follow-ups. Participate in basic market research to understand customer trends and competitor services.

Skills Required

Strong communication and interpersonal skills. Basic understanding of supply chain/logistics operations (training can be provided for freshers). Proficiency in MS Excel, Email drafting, and CRM tools. Ability to multitask and handle pressure in a fast-paced environment. Problem-solving attitude with attention to detail.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement * Paid sick time