Job Description

We are looking for a highly skilled Vendor Manager to handle the procurement, management, and
optimization of delivery partners for 2-wheeler vehicle supply. This role will be responsible for
establishing and maintaining strong relationships with delivery partner vendors, ensuring the effective
and timely supply of 2-wheeler delivery partners, and overseeing the performance of delivery
operations. The ideal candidate will be experienced in vendor management, logistics, and supply
chain processes, with a deep understanding of 2-wheeler delivery models.Key Responsibilities:
1. Vendor Management:
o Identify and onboard reliable 2-wheeler delivery partners (vendors) for the business.
o Evaluate and manage vendor performance, ensuring delivery partners meet service
level agreements (SLAs) and quality standards.
o Negotiate and finalize contracts with delivery partners, ensuring favorable pricing,
terms, and conditions.
o Build and nurture strong, long-term relationships with delivery partner vendors to
ensure continuous service excellence.
o Coordinate regular performance reviews with delivery partners to assess and improve
performance.2. Logistics and Delivery Operations:
o Collaborate with delivery partners to ensure the timely, safe, and efficient delivery of
products to customers.
o Monitor and manage the day-to-day performance of delivery partners, tracking key
performance indicators (KPIs) such as delivery timelines, service quality, and customer
satisfaction.
o Address any operational issues or delays that arise in the delivery process and work
with vendors to find solutions.
o Optimize delivery operations by analyzing data and identifying opportunities to improve
efficiency and reduce costs.
3. Partnership Development and Strategy:
o Work with internal teams to align delivery needs with partner capabilities and ensure
the best possible supply of delivery resources.
o Identify opportunities for expanding or diversifying the delivery partner network to meet
evolving business requirements.
o Negotiate performance-based agreements with delivery partners to incentivize excellent
service and optimize performance.4. Contract Management:
o Manage and review contracts with delivery partners regularly to ensure compliance with
terms, and negotiate renewals and amendments as necessary.
o Ensure all contracts with delivery partners align with the company's business
objectives, regulatory requirements, and customer satisfaction goals.5. Data Management & Reporting:
o Track and analyze delivery data to identify trends and make data-driven decisions to
enhance delivery operations.
o Prepare regular reports on delivery performance, vendor compliance, and any potential
improvements.
o Provide actionable insights to senior management regarding vendor performance,
delivery efficiency, and any challenges or risks.6. Compliance and Risk Management:
o Ensure that delivery partners comply with all legal, safety, and regulatory standards,
including traffic regulations and insurance requirements.
o Identify and mitigate potential risks in delivery operations, ensuring the companyxe2x80x99s
interests and reputation are protected.
7. Collaboration and Cross-functional Support:
o Work closely with other teams (Sales, Customer Service, Operations, etc.) to ensure
delivery partner performance is aligned with business objectives and customer
satisfaction.
o Provide operational support to other departments by identifying delivery solutions and
ensuring smooth communication with delivery partners.xefx82xb7 Experience:
o 3-5 years of experience in vendor management, logistics, or supply chain management,
preferably in the 2-wheeler, delivery, or e-commerce industry.
o Experience working with delivery partners and optimizing delivery operations is highly
preferred.
o Proven ability to negotiate contracts and manage long-term vendor relationships.

Ciel HR