Job Description

Laundryheap is a fast-growing tech start-up revolutionizing the laundry and dry cleaning industry. We pick up, clean & deliver within 24 hours, with the service currently being available in 14 markets around the globe. After a successful start, we are now ready to grow our young and dynamic team even further and continue our international expansion.
We are currently looking for a Supplier Partnership Associate in our Partner Operations division to join our fast-growing team at our office in India.
THE ROLE:
Reporting to the Business Development Associate Lead - Partner Operations, this role will be responsible for the growth of our Partner base across our global markets.
Your role will include the following:

• Owning the Partner pipeline funnel across our international markets, from conception through to onboarding execution, including price and contract negotiations.
• Keeping up to date with newly onboarded Partners and smoothing out any issues in a timely and professional manner, including crisis and escalation management during the trial period.
• Document management, summarizing processes, learning and helping to replicate successful models across international markets.
• Creating business model conversion strategies in cities that are scaling and leading these conversions, where required.
• Suggesting and implementing actions to improve the quality of partnership leads and identifying growth opportunities.
• Owning all partner contracts. Ensuring all templates are up-to-date and in line with current laws and operational requirements.
• Conduct market research for new and existing markets, including but not limited to price analysis, competitor analysis, etc.
• Contributing to process structure and development for facility recruitment and onboarding.
• Be able to identify new and existing market strategies to improve our service offerings.
• Working with internal teams on a series of different projects as required, to improve the overall operations and quality of Partnerships.
• Keeping up-to-date and familiar with all departmental operational changes to understand the sourcing requirements.

Requirements:

• Excellent communication and relationship-building skills.
• Must be able to conduct remote presentations, discussions and negotiations with international stakeholders.
• Strong presentation & negotiation skills, with an understanding of budget restraints.
• Experience developing clear pipelines and channel programmes for partner recruitment processes.
• Must be comfortable analyzing large data sets and must possess the ability to express and present clear logical thinking.
• Must be able to demonstrate creative thought processes for lead generation.
• Must be organized and a self-starter.
• Previous sales experience in international markets.
• Previous experience in a similar role, preferably for a start-up.
• Proficiency in Hindi/Urdu/Arabic/Spanish/French preferred.
• Ambitious & entrepreneurial.
• Hungry for progression & process-driven.

Work Schedule:

• Monday-Friday
• 9-hour shifts (8 working hours + 1-hour break)
• Rotational shift timings, including night shifts.
• Office-based role in Bengaluru

Desired, but not essential:

• Experience with Partner acquisition CRMs and/or digital sales.
• Exposure to business intelligence platforms such as Data Studio.
• Experience in working in different markets internationally, with strong cultural awareness.
• 2+ years of experience in a high-growth start-up environment.
• Can ideally demonstrate a highly numerate and commercial mindset.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Skills Required