Job Description

A Job That Matters: Your Tasks

1. Team & Site Management

Lead and supervise a team of

8-10 technicians

across multiple customer locations. Plan and allocate daily service and installation activities, ensuring timely and high-quality execution. Monitor field performance, ensure adherence to

safety, quality, and company standards

, and conduct regular site audits.

2. Installation & Technical Surveys

Oversee

installation, commissioning, and handover

of dormakaba products at customer sites. Conduct

pre-sale technical site surveys

to assess feasibility and prepare installation requirements. Coordinate with project and sales teams to ensure

site readiness

and provide technical inputs during project planning.

3. Complaint & Service Handling

Manage and resolve customer complaints promptly through effective

technician dispatching and supervision

. Monitor service quality, identify recurring technical issues, and implement corrective and preventive actions. Collaborate with the

technical support team

for handling complex issues and escalations.

4. Subcontractor Management

Supervise subcontractors to ensure high-quality installation and service delivery. Validate and document subcontractor work completion as per

dormakaba standards

.

5. Preventive Maintenance & AMC Management

Plan and execute

Preventive Maintenance Schedules (PMS)

for all AMC customers within agreed timelines. Ensure PMS completion, maintain proper documentation, and support

AMC billing

post-service execution. Track AMC renewals, prepare and submit quotations, and drive

conversion of warranty customers into AMC clients.

6. Revenue & Business Growth

Achieve monthly service revenue targets through

AMC renewals, spare parts sales, and upgradation projects.

Identify business growth opportunities by expanding the AMC customer base. Prepare

quotations, BOQs, and proposals

for new service opportunities.

7. Technical Expertise & Customer Support

Maintain strong technical knowledge of

dormakaba products

-- including

automatic doors, access systems, and hotel locks

. Guide technicians in troubleshooting and provide on-site technical support. Deliver excellent customer communication and ensure service satisfaction.

8. Documentation & Reporting

Maintain up-to-date records of

service activities, PMS schedules, and customer interactions.

Submit regular performance, revenue, and customer satisfaction reports. Ensure all documentation meets audit and compliance requirements.

An Experience That Matters: Your Skills

Educational Requirements

Diploma or Degree

in

Electrical, Electronics, or Mechanical Engineering.

Job Experience

5-8 years

of experience in

service operations

, preferably in

access control, automation, or electro-mechanical systems.

Proven experience in

leading field service teams

and achieving service revenue targets.

Key Skills

Strong

technical and troubleshooting

expertise. Excellent

leadership, coordination, and communication

skills. Customer-focused approach with strong problem-solving abilities. Proficiency in

MS Office, CRM tools

, and reporting systems. Ability to manage multiple sites and ensure timely task execution.

A workplace that matters: our offering

Supportive and Inclusive work environment Career growth and advancement Comprehensive benefits such as health insurance for employees and their dependents, parental leave etc., * Learning and Development opportunities