Job Description

As a Supervisor, you will be responsible for managing a team of front-line staff to ensure smooth day-to-day operations. You will monitor performance, resolve escalations, and implement process improvements to meet organizational goals. This role requires strong leadership, communication, and organizational skills.

Key Responsibilities:

Team Management:

Supervise daily activities of team members to ensure work is completed efficiently and within established timelines.

Performance Monitoring:

Track employee performance metrics, provide feedback, and conduct regular evaluations to maintain high productivity and service quality.

Training & Development:

Onboard new team members and provide regular coaching to support skill development and policy adherence.

Issue Escalation & Resolution:

Handle escalated customer or operational issues promptly and professionally, coordinating with other departments as needed.

Process Compliance :

Ensure adherence to standard operating procedures (SOPs), safety guidelines, and company policies.

Reporting & Documentation:

Maintain operational logs, shift reports, attendance, and productivity data for internal review and audits.

Cross-Department Coordination:

Collaborate with logistics, customer service, and finance teams to ensure smooth workflow and efficient communication.

Ideal Candidate:

2+ years of supervisory experience in operations, logistics, courier, or e-commerce environments Proven team management and conflict-resolution skills Hands-on experience with tracking systems, Excel, and communication platforms
Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Leave encashment
Schedule:

Day shift Morning shift
Work Location: In person