The Outlet Supervisor will be responsible for the smooth day-to-day operations of the outlet, ensuring excellent customer service, maintaining product quality, managing staff, and achieving operational standards as per company guidelines.
Key Responsibilities
Outlet Operations
Oversee daily outlet functioning including opening & closing procedures.
Ensure product display, hygiene, and cleanliness standards are maintained.
Monitor stock levels and coordinate with stores/production for replenishment.
Team Management
Supervise outlet staff (sales & housekeeping).
Prepare duty rosters and allocate responsibilities.
Train and guide staff on customer service, product knowledge, and SOPs.
Customer Service
Ensure excellent service and handle customer queries/complaints effectively.
Maintain positive customer relations to build outlet reputation.
Sales & Reporting
Monitor daily sales and ensure cash/UPI transactions tally with system.
Prepare and submit daily sales/stock reports to management.
Support in achieving outlet sales targets through promotions and upselling.
Compliance & Standards
Ensure adherence to company SOPs, hygiene, food safety, and audit requirements.
Maintain proper records of wastage, stock movement, and staff attendance.
Requirements
Minimum 2-3 years' experience in retail/F&B supervision.
Strong leadership and communication skills.
Customer service-oriented with problem-solving ability.
Basic computer knowledge (billing, reporting, MS Excel).
Ability to work flexible shifts including weekends and holidays.
Job Types: Full-time, Permanent
Pay: ?18,000.00 - ?20,000.00 per month
Benefits:
Food provided
Health insurance
Provident Fund
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.