Ensure smooth and efficient daily operations of the polyclinic.
Oversee reception, patient flow, appointment scheduling, and waiting time management.
Coordinate with doctors, nurses, pharmacy, diagnostics, and support staff.
Supervise and guide receptionists, technicians, housekeeping, and support teams.
Prepare staff duty rosters and ensure adequate coverage.
Train new employees on clinic protocols and service standards.
Conduct periodic performance reviews and provide feedback.
Ensure a high level of patient satisfaction and handle escalations.
Oversee registration, billing, documentation, and customer service processes.
Address complaints professionally and ensure quick resolution
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