Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!



We're committed to bringing passion and customer focus to the business.




Tracks and documents employee time (punctuality, attendance, ACD minutes, and uptraining) Reviews agent performance results daily to ensure all goals are met or exceeded Analyzes and trends agent KPI/Sales performance Identifies performance gaps and prepare action plans for effective coaching and
performance improvement during one-on-one feedback

Monitors and assesses employee calls to drive performance improvement plans Ensures agent calls are aligned with Quality Assurance objectives and targets, and CSAT
expectations

Be hands-on and demonstrates a desire to help Global Agents by building effective
working relationships, driving individual responsibility, and accountability, and


contributing to the site's successful performance

Teaches and improves up-selling and technical skills (i.e. improved call handling,
navigation and Product information research etc)

Reviews and distributes procedure changes/updates in a timely manner. Ensures agents

understand changes and are aligned with organizational/site goals

Plans and conducts team meetings to share information, calibrate knowledge and
performance, and motivate agents to learn and excel

Attends assigned Leadership Calibrations Assists and tracks agent password resets Assists, tracks, and coordinates issues with supporting departments, such as IT
(computers, headsets, software, etc), HR (payroll issues), and Workforce (overtime,


attendance tracking, etc.)

Administers HR and Department policies as instructed Conducts annual reviews/PACS/E-valuation Presents his/her team's performance in a business review format either weekly or monthly Supports and enforces

o Code of Conduct

o Compliance Requirements and Procedures


o Dress Code

o English Only Policy

o Attitude/Behavior

o Integrity

o Call Handling

Drives teamwork and team performanc


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Original Title: Supervisor
Req Id: R25_06123
Posted At: Wed Nov 26 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Management
Full Time
India,