Job Description

Key Responsibilities

Team & Shift Management

Plan and allocate workforce across shifts, monitor performance of delivery or warehouse staff, and maintain productivity & attendance metrics

Operational Coordination

Oversee daily operations--loading/unloading, sorting, dispatch, route planning, and real-time problem resolution.

Productivity & Floor Management

Implement floor management principles (like 5S), maintain process documentation and supervise POD verification, COD reconciliation, and NSL updates Placement IndiaJoblum+1Joblum+1.

Quality Control & Customer Experience

Ensure timely package processing, address escalations or customer complaints, and coordinate IVR support or inbound customer touchpoints.

Reporting & Analytics

Monitor KPIs (TAT, productivity, errors), generate and analyse operational reports, and uphold audit standards.

Cash & Inventory Responsibilities

Manage cash collection processes (COD), reconcile collections, and oversee inventory controls if applicable--especially during last-mile or fleet operations.

Compliance & Safety Oversight

Maintain adherence to SOPs, ensure workplace safety, and uphold regulatory and organisational policies.

Qualifications & Skills

Education

: Graduate (Preferred)

Experience

:

1-6 years

in logistics operations or delivery services; familiarity with last?mile or warehouse workflows

Technical Skills

: Proficient with Microsoft Excel; experience using logistics/ERP systems preferred Simply HiredSmartRecruiters.

Core Competencies

: Team leadership & performance management Analytical mindset and process-driven approach Strong communication and problem?solving abilities Customer-centric attitude Ability to work shifts, including rotational coverage

Compensation & Work Culture

Salary Range

: Approx.

?2.0-4.0?LPA (?18,900-?20,600/month

in-hand for typical 1-6 years exp.) .

Performance Metrics

Achievement of delivery time?targets (TAT, SLA) Daily productivity vs. planned targets Low incident or quality variance (missed scans, delay counts) Cash collection accuracy for COD operations Supervisory responsiveness to escalations and staffing gaps

CategoryDetails

Experience

1-6 years in logistics operations

Salary

?18.9K-?20.6K/month take?home

Skills

Team management, Excel, operational coordination

Job Type: Full-time

Pay: ?10,346.70 - ?20,000.00 per month

Work Location: In person