Job Description

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JOB DESCRIPTION
I. JOB DETAILS
Job Title
Supervisor - Housekeeping
Reporting Supervisor
Asst. Manager - Housekeeping
II. JOB PURPOSE

• To deliver set standards of cleanliness and upkeep.

III. KEY RESPONSIBILITIES
Core Responsibilities -
Responsibilities and Key Tasks
Patient/ Customer Care
1.To ensure the amenities and electrical appliances are there in the rooms as per the
defined standard.
Job Knowledge
2. Demonstrated ability to ensure and effectively supervise manpower deployment,
documentation, cleaning and upkeep of facility.
Process Orientation/ Documentation
3. To ensure the common areas are spic and span as per the standards.
4. To execute and ensure cleaning schedule is followed.
5. To allocate the Houseboys in the area's.
6. To update and record all cleaning activities.
7. To ensure that the grooming of all contractual staff is as per the standards.
8. To ensure garbage is segregated and disposed off in the defined area.
9. To ensure that as per the defined standards the linen is complete in all In- patient
areas.
10. To have complete orientation of IMS system of Hospital.
11. To have complete Awareness about Disaster Management Programme (DMP) of the hospital
12. To Comply with the service quality Process, environmental & occupational issues
& policies of the respective area.
13. To Comply with patient safety policy.
People Orientation
12. To coordinate with Engg. department for maintenance.
13. To impart training to the contractual staff.
Cost & Revenue
14. To inform and record the missing items from their allocated area to Team Leader-
Housekeeping.
Discipline
15. To be well groomed, punctual & adhere to company policies and practices.
IV. KEY PERFORMANCE INDICATORS
Measurable Deliverables

• Documentation and record 100% compliance.
• Process defect 5%
• Reporting the Occupational & Environmental Issues to appropriate forums of HOD.

V. JOB REQUIREMENTS
Minimum Qualifications

• Graduate

Experience

• Min. 4-6years relevant experience at supervisory level.

Technical Skills

• Knowledge of basic housekeeping.
• Training Skills

Behavioural Skills

• Initiative
• Planning & Organizing
• Patience
• Man- management skills

Language Skills

• English
• Hindi

VI. KEY INTERACTIONS
Key Internal Contacts
Key External Contacts

• GM-Operations
• Other H.O.Ds
• Manager - housekeeping
• Medical & Non Medical staff
• Administrator

• Vendors Staff
• Patients/Attendants

Skills Required