Job Description

XPO

Position Title:

Lead Specialist

Division/Organization:

FSS

Location:

Pune, XPO India Shared Services

Reports to:

Senior Manager, Collections

Overview

We are looking for a Collections Representative who would be responsible for leading all collection and dispute resolution activities in accounts receivable and related settlement processes. We are only looking for candidates having logistics/transportation or supply chain experience. In this role, you will be responsible for all the activities related to the Cash & Collection domain. On our team, you\xe2\x80\x99ll have the support to excel at work and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including medical insurance, life insurance, etc.

We provide free transport facility

Location: Pune

Timing: 6:30PM \xe2\x80\x93 3:30AM

What you\xe2\x80\x99ll do on a typical day:

Lead and Drive XPO collections processes and performance

Work alongside the team members to continuously enhance processes and improve performance metrics

Manage assigned critical portfolio. Engage regularly with assigned customers, via telephone and other forms of communication with customers to ensure the timely payment of invoices and assist with the resolution of any disputes or queries raised by customers.

Perform portfolio reviews of assigned collectors, provide timely feedback and accordingly and drive results

Support internal project initiatives and Back-up for Team activities during absences.

Build strong working relationships with internal and external stakeholders and customer.

Responsible to build, generate and maintain data reports and process documents

Guiding/mentoring team members to achieve agreed efficiency and quality levels

Suggest and Review of payment plan and third-party placements

Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution.

Resolve customer issues and complaints concerning billing disputes.

Submit regular reports on the status of unpaid accounts and any repayment progress.

Responsible to act as SME of the process

Accountable for training and mentoring new joiners

Regular and ad-hoc reporting as per management requirement

Analyzing and solutioning complex stuck account

Support Senior Manager to drive performance of the team and delivery results

Insert yourself in the escalation matrix and ensure timely escalations to drive results

Help team members escalate things with sales, other cross function teams which means you will be expected to go on calls with them to understand the issues and drive solution

Identify root cause and fix issues to avoid recurrence

Lead training need identification for the team through portoflio audits and other timely reviews and put action plan in place for improvement

Identify top talent and help come up with retention plan

Identify bottom performers and ensure performance improvement plan is in place

Actively drive continuous improvement and front lead best-practice adoption

Thorough review of various approval requests from the team and ensure timely approvals

Drive performance and key metrics for process health

What you need to succeed at XPO:

At a minimum, you\xe2\x80\x99ll need:

Ability to work flexible hours (6:30PM to 3:30AM IST.)

Bachelor\'s in Accounting or Finance or Commerce

10+ years related experience within the logistics or transportation domain (compulsory) within Order to Cash (OTC) primarily in Collections

Must-have people management experience

Must-have exposure to working with North-American stakeholders

Strong communication skills - both verbal and written. Writes clearly and informatively. Edits work for spelling and grammar.

Strong fluency/ expert-level user of Windows applications. Demonstrates ability to create complex formulas in MS Excel; create queries in company software applications.

Thorough knowledge of internal company software applications applicable to position/ business unit such as and not limited to HRC, Oracle, ITSM-Service now, Looker etc.

Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages

Should be able to perform duties independently

Be part of something big.

Talks About People HR Solutions LLP