Job Description

Job Title:

Supervisor - Cineplex

Department:

Operations

Reports To:

Duty Manager / Cinema Manager

Job Purpose:

To ensure smooth day-to-day operations of the cinema, maintaining high standards of customer service, cleanliness, and team efficiency across all departments -- Box Office, Concessions, and Auditorium. The Supervisor acts as a bridge between staff and management, ensuring seamless coordination and guest satisfaction.

Key Responsibilities:

1. Operations Management

Supervise daily operations across Box Office, Concessions, and Floor. Ensure all areas are clean, functional, and guest-ready before every show. Monitor show timings, auditorium readiness, and seat checks. Coordinate with projection, housekeeping, and maintenance teams for smooth functioning. Ensure adherence to SOPs (Standard Operating Procedures).

2. Staff Supervision & Training

Oversee and guide team members (ushers, counter staff, cleaners). Conduct pre-shift briefings and allocate responsibilities. Train new employees on service standards, POS usage, and safety protocols. Maintain staff discipline, grooming, and punctuality.

3. Customer Service

Handle guest queries, feedback, and complaints promptly and politely. Ensure all guests have a pleasant experience throughout their visit. Resolve escalated issues and report major incidents to the Duty Manager.

4. Cash & POS Handling

Supervise POS transactions at counters and box office. Ensure accurate cash handling, daily reconciliation, and deposit procedures. Knowledge of

Vista software

preferred.

5. Safety & Compliance

Ensure all safety, fire, and hygiene standards are followed. Report any maintenance or safety issues immediately. Conduct routine checks for compliance with cinema operational standards.

Qualifications & Experience:

Graduate in Hospitality / Management / Commerce or equivalent. 2-4 years of experience in retail / hospitality / cinema operations. Prior experience as a team leader or supervisor preferred. Working knowledge of

Vista POS software

an advantage.

Skills Required:

Strong leadership and communication skills. Excellent customer service and problem-solving ability. Attention to detail and time management. Ability to work in shifts, weekends, and holidays. Basic computer knowledge (MS Office, POS systems).

Work Schedule:

Rotational shifts, including weekends and public holidays.

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹15,000.00 per month